Relocating from one state to another is more than just a change of address. It’s essentially about moving your entire world – your memories, your possessions, and your comfort zone. To ensure a smooth transition, it’s crucial to hire a professional removalist. However, choosing the right one can be challenging. To help you make an informed decision, here are the top seven questions you should ask when hiring an interstate removalist in Canberra.

1.   Are You a Licensed Moving Company?

The first and most critical question you need to ask is whether the prospective company is licensed to operate interstate moves. A legitimate company will be registered with the Federal Motor Carrier Safety Administration (FMCSA) and will possess a U.S. Department of Transportation (DOT) number. This registration is a clear indication that the company complies with all federal regulations pertaining to safety and professionalism. If a company cannot provide this information, it’s best to look elsewhere.

2.   Do You Have Experience With My Specific Type of Move?

No two moves are the same. The complexity of a move can vary based on numerous factors like the size of your home, the quantity of belongings, and the type of items being moved. Therefore, it’s crucial that the interstate removalist you choose has experience with similar types of relocations. They should be proficient in handling challenges your move may present, from expertly navigating narrow city streets to delicately managing antiques or bulky furniture.

3.   What Kind of Liability Coverage Do You Offer?

When embarking on an interstate move, your belongings will travel long distances and may be handled by multiple teams. Therefore, understanding the kind of liability coverage the removal company offers is essential. Some companies offer full-value protection, meaning they’re liable for the replacement value of any lost or damaged items. Conversely, others may only offer released-value protection, where their liability is limited. Ensure you fully comprehend the terms and conditions of their insurance before making a decision.

4.   Are You a Carrier or a Broker?

This question might seem technical, but knowing whether the company is a carrier or a broker can significantly impact your moving experience. Carriers own their own trucks and employ their own staff, providing a direct service. On the other hand, brokers arrange transportation with other companies. While there’s nothing inherently wrong with either option, dealing directly with a carrier often gives you greater accountability and control over your move.

5.   Can You Provide a Binding Quote?

The financial aspect of moving can quickly escalate if not managed properly. Hence, it’s important to get a clear understanding of the full cost upfront. A binding quote implies that barring any major changes to your move, the price quoted is the price you’ll pay. This guarantees that there will be no unexpected costs, allowing you to plan your budget accordingly.

6.   How Will You Handle My Belongings?

Knowing how the company plans to manage your belongings from packing at your current home to unloading at your new location can give you invaluable peace of mind. The company should use high-quality packing materials and methods to protect your prized possessions. Additionally, they should have a strategy for handling any special items, such as pianos, artwork, or delicate heirlooms.

7.   Do Your Employees Receive Proper Training?

Lastly, it’s crucial to ensure that the crew handling your move has received adequate training. They should know how to safely pack, lift, and move items to prevent damage and injuries. Furthermore, they should be trained in customer service to ensure a positive experience throughout your move.


Do not rush into choosing an interstate removalist in Canberra. Take your time, do your research, and ask these essential questions. Remember, the goal is not just to move your belongings but to ensure a smooth and stress-free transition to your new home. After all, a successful move is the first step towards a happy beginning in your new abode.